Terms & Conditions

Introduction

Welcome to ku92, Bangladesh's trusted online gaming platform. These Terms and Conditions govern your access to and use of the ku92 website, its games, promotions, and related services. By registering an account or placing any wager on ku92, you confirm that you have read, understood, and accepted these terms in their entirety.

ku92 reserves the right to modify these Terms and Conditions at any time. Any amendments will be published on this page with a revised effective date. Continued use of the platform following any changes constitutes your acceptance of the updated terms. We encourage all users to review this page periodically to stay informed.

Key Policy Highlights

Eligibility & Age Requirements

To register and use ku92, you must meet the following eligibility criteria. ku92 strictly enforces these requirements and may request supporting documentation at any time to verify compliance.

• You must be at least 21 years of age at the time of registration.
• You must be a resident of Bangladesh or accessing the platform from a jurisdiction where online gaming is lawfully permitted.
• You must not already hold an active ku92 account. Only one account per person is permitted.
• You must not be acting on behalf of another person or as a professional player representing a third party.

Account Registration & Verification

Creating an account on ku92 is straightforward. You will be asked to provide your full legal name, date of birth, residential address, phone number, and preferred payment method. All information provided must be accurate, truthful, and kept current.

KYC Verification

ku92 operates a Know Your Customer (KYC) process in line with responsible gaming and anti-fraud requirements. You may be asked to submit one or more of the following:

• A government-issued photo ID (National ID card, passport, or driving licence)
• Proof of residential address such as a utility bill or bank statement (dated within 3 months)
• Proof of the payment method used (e.g. screenshot of your bKash or Nagad account linked to your registered number)

Account Security

You are solely responsible for maintaining the confidentiality of your ku92 login credentials. Do not share your username, password, or OTP with any other person. ku92 will never ask you for your password via email, SMS, or live chat. If you suspect unauthorised access to your account, contact our support team at [email protected] immediately.

Deposits & Withdrawals

ku92 supports fast and secure financial transactions for all registered players in Bangladesh. We accept multiple local and international payment methods to ensure convenience across all regions including Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, and Barisal.

Deposit Policy

All deposits must be made from a payment account registered in your own name. Third-party deposits are not permitted. Accepted deposit methods include:

• bKash, Nagad, Rocket, and Upay (mobile banking)
• Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank (bank transfer)
• Visa and Mastercard (where supported by your card issuer for online transactions)
• Minimum deposit: ৳200. Maximum deposit per transaction: ৳100,000. Daily deposit limit: ৳500,000.

Withdrawal Policy

Withdrawal requests are processed within 24 hours under normal operating conditions. All withdrawals must be made to the same payment method used for the original deposit (same-source rule). The following conditions apply:

• Minimum withdrawal: ৳500.
• KYC verification must be completed before any withdrawal request is processed.
• Bonus funds are subject to wagering requirements before they can be withdrawn. Please review the specific bonus terms for applicable rollover conditions.

Bonuses & Promotions

ku92 offers a range of bonuses and promotions to both new and existing players, including welcome bonuses, reload bonuses, free spins, and seasonal promotions tied to events such as the BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh. All bonuses are subject to the following general conditions:

• Each bonus offer is available once per player per promotional period unless otherwise stated.
• Bonus funds must be used before real money funds in your account balance.
• The standard wagering requirement for welcome bonuses is 20x the bonus amount unless a specific promotion states otherwise.
• Bonuses are non-transferable and cannot be exchanged for cash directly.
• ku92 reserves the right to modify, cancel, or withdraw any bonus or promotion at any time without prior notice.

Game Rules & Fair Play

All games offered on ku92 — including slots, live casino, cricket betting, crash games, Ludo Quick, and fish shooting games — are governed by their individual game rules, which are accessible from within each game interface. Players are responsible for understanding these rules before placing any wager.

ku92 uses certified Random Number Generator (RNG) technology for all electronic games to ensure genuinely random and unpredictable outcomes. Live casino games are operated by reputable third-party providers including Evolution Gaming, Ezugi, and Pragmatic Play, each of which maintains their own independent certification and testing standards.

Betting Disputes

In the event of a technical error during a game session that affects the displayed outcome or wager settlement, ku92 will investigate the incident and reserves the right to void affected bets. The following principles apply to dispute resolution:

• All disputes must be submitted to [email protected] within 7 days of the relevant event.
• ku92's decision on any dispute will be final and binding after a full review of server logs and game records.
• Players may not exploit technical glitches or errors to gain an unfair advantage. Any winnings derived from such exploitation will be voided.

Prohibited Activities

The following activities are strictly prohibited on ku92. Any player found to be engaging in prohibited conduct will have their account suspended, all funds withheld pending investigation, and may be permanently banned from the platform.

• Creating multiple accounts (multi-accounting) for any reason, including circumventing a ban or claiming duplicate bonuses.
• Colluding with other players or attempting to manipulate game outcomes.
• Using automated betting software, bots, scripts, or any artificial intelligence to gain an advantage over other players.
• Engaging in or facilitating money laundering or any transaction that violates applicable anti-money laundering laws.
• Providing false information during registration or KYC verification.

ku92 cooperates fully with law enforcement agencies and relevant authorities in Bangladesh should any investigation require it. Fraudulent activity will be reported as required by applicable law.

Intellectual Property

All content on the ku92 platform — including but not limited to logos, graphics, game interfaces, software, promotional materials, and written content — is the exclusive intellectual property of ku92 or its licensed content providers. Unauthorised reproduction, distribution, or modification of any ku92 content is strictly prohibited.

Players are granted a limited, non-exclusive, non-transferable licence to access and use the ku92 platform for personal, non-commercial purposes only. This licence does not include the right to sublicense, resell, or commercially exploit the platform or its content in any way.

Privacy & Data Protection

ku92 is committed to protecting your personal data. All information collected during registration, KYC verification, and platform usage is handled in accordance with our Privacy Policy. We use SSL encryption and secure data storage to protect your information from unauthorised access. We do not sell or share your personal data with third parties for marketing purposes without your explicit consent. For full details on how we collect, use, and store your data, please review our Privacy Policy available at /privacy-policy.

Limitation of Liability

ku92 provides its platform on an "as is" and "as available" basis. While we take all reasonable steps to ensure a smooth and uninterrupted gaming experience, ku92 does not guarantee that the platform will be free from errors, interruptions, or technical faults at all times. We shall not be liable for any loss of data, loss of profits, or indirect damages arising from the use of or inability to use the platform.

In no event shall ku92's total liability to any player exceed the total amount deposited by that player in the 30 days preceding the event giving rise to the claim. Nothing in these Terms limits liability for fraud, wilful misconduct, or any liability that cannot be limited by applicable law.

Amendments to These Terms

ku92 reserves the right to amend, update, or replace these Terms and Conditions at any time. Any material changes will be communicated to registered players via the email address associated with their account, or by a prominent notice posted on the platform homepage, at least 7 days before the changes take effect.

Your continued use of ku92 following the effective date of any revised Terms will be treated as your acceptance of the changes. If you do not agree to the revised Terms, you must close your account and cease using the platform before the effective date.

Governing Law & Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws applicable to online gaming platforms operating in the Bangladesh market. By accepting these Terms, you consent to the exclusive jurisdiction of the relevant adjudicating bodies for the resolution of any dispute arising from your use of ku92.

Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, our support team is available 24/7 to assist you. We are committed to responding to all enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).

Email: [email protected]