Privacy Policy

Welcome to ku92 — Bangladesh's trusted online gaming platform. At ku92, we take the privacy and security of our users' personal data seriously. This Privacy Policy explains what information we collect, how we use it, and the steps we take to protect it when you access or use our website and services.

By registering an account, depositing funds, or otherwise using the ku92 platform, you acknowledge that you have read, understood, and agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, we kindly ask you to discontinue use of our services. This policy applies to all users accessing ku92 from Bangladesh, including cities such as Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

Information We Collect

When you register and use ku92, we collect several categories of personal data necessary to provide you with a safe, fair, and enjoyable gaming experience. The types of information we may collect include:

• Identity information: full name, date of birth, gender, and a copy of a government-issued ID for verification purposes.
• Contact information: email address, phone number, and residential address in Bangladesh.
• Financial information: details of your preferred payment method, including bKash, Nagad, Rocket, Upay, or bank account information used for deposits and withdrawals.
• Technical data: IP address, browser type and version, device type, operating system, and session duration collected automatically when you visit our platform.
• Behavioral data: gameplay history, bet amounts, game preferences, session logs, and interaction records within the ku92 platform.

We collect this data directly from you at registration or during your use of the platform, and automatically via cookies and server logs. We only collect what is genuinely necessary to deliver our services and meet our compliance obligations.

How We Use Your Information

ku92 uses the personal data we collect for a range of specific and legitimate purposes. We do not use your data for any purpose beyond what is described here. The primary uses include:

• Account management: to create, verify, and maintain your player account, and to authenticate your identity when you access the platform.
• Transaction processing: to securely process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other supported payment methods.
• Customer support: to respond to your queries, resolve disputes, process complaints, and communicate important service updates to you.
• Responsible gaming and compliance: to monitor gameplay patterns, enforce deposit limits and self-exclusion requests, meet anti-money laundering (AML) obligations, and enforce our 21+ age restriction policy.
• Service improvement: to analyze usage trends, troubleshoot technical issues, enhance platform features, and personalize your gaming experience on ku92.

Data Sharing and Disclosure

ku92 does not sell or share your personal data with third parties for their own commercial purposes. However, there are limited circumstances where we may disclose your information to trusted third parties, strictly for the purpose of delivering our services:

• Payment processors and financial service partners (such as bKash, Nagad, Rocket) who facilitate your deposits and withdrawals — only the minimum data necessary is shared.
• Identity verification service providers used to comply with KYC requirements and confirm players are 21 years of age or older.
• Law enforcement or regulatory authorities when required by applicable law, court order, or to investigate fraud, money laundering, or other unlawful activity.

All third parties who receive data from ku92 are contractually obligated to handle that data securely, use it solely for the stated purpose, and comply with applicable data protection standards. We do not permit our partners to use your data for their own marketing or commercial activities.

Cookies and Tracking Technologies

ku92 uses cookies and similar tracking technologies to provide a seamless browsing experience, remember your session preferences, and analyze platform usage. Cookies are small text files placed on your device when you visit our site. We use the following types of cookies: (a) Essential cookies — required for core platform functionality such as maintaining your login session; (b) Analytics cookies — help us understand how users navigate the platform so we can improve its performance; (c) Preference cookies — remember your language, display preferences, and region settings.

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling essential cookies may impair your ability to log in or use certain features of the ku92 platform. We do not use cookies to collect sensitive personal or financial information beyond what is needed for session management.

Data Retention

ku92 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. When your account is active, we retain all registration and transactional data to maintain your account and support our compliance obligations. If you close your account, we will retain your data for a minimum of five years in accordance with standard financial record-keeping obligations applicable in Bangladesh. After this retention period has expired, your data will be securely deleted or anonymised so that it can no longer be used to identify you.

Your Rights and Choices

As a ku92 user, you have rights with respect to your personal data. You may exercise any of the following rights by contacting our support team:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: you may request that we correct or update any inaccurate or incomplete personal data we hold.
• Right to erasure: in certain circumstances, you may request that we delete your personal data, subject to our legal retention obligations.
• Right to object to processing: you may object to our use of your data for certain purposes, such as direct marketing communications.

We will respond to all data rights requests within a reasonable timeframe. Please note that certain requests may be subject to identity verification before we are able to act. To exercise your rights, please contact our support team using the email address provided in the Contact section of this policy.

Security Measures

ku92 takes the protection of your personal data seriously. We implement a combination of technical and organisational security measures to guard against unauthorised access, accidental loss, destruction, or disclosure of your information. These measures include SSL/TLS encryption for all data in transit, restricted access controls so that only authorised staff can view sensitive account data, regular security audits of our platform infrastructure, and secure hashing of passwords so that plaintext passwords are never stored.

While we take every reasonable precaution to secure your data, no transmission over the internet or electronic storage system can be guaranteed as completely secure. If you become aware of any unauthorised use of your ku92 account or a suspected data breach, please notify us immediately at our support email so we can take prompt action.

Third-Party Links

The ku92 platform may occasionally reference or display content from third-party service providers, including payment gateways and game studios. These third-party services operate under their own separate privacy policies, and ku92 has no control over the data practices of those external entities. We recommend that you review the privacy policies of any third-party service you interact with through our platform. ku92 is not liable for the privacy practices or content of any third-party provider.

Minors and Age Restriction

ku92 is strictly an adult gaming platform. We do not knowingly collect or process personal data from individuals under the age of 21. All users must confirm they are 21 years of age or older at the time of registration, and identity verification (KYC) checks are conducted to enforce this requirement. If we discover that personal data has been collected from a person under 21 without appropriate parental or guardian consent, we will delete that data promptly and close the associated account. Parents and guardians are encouraged to monitor the online activities of those in their care to help prevent underage access to online gaming platforms.

Changes to This Privacy Policy

ku92 reserves the right to update or amend this Privacy Policy at any time in response to changes in applicable law, our business practices, or the services we offer. When we make material changes to this policy, we will update the 'Last updated' date at the top of this page and, where appropriate, notify registered users via the email address associated with their account. Your continued use of the ku92 platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ku92 handles your personal data, our support team is here to help. We are committed to addressing all privacy-related enquiries promptly and transparently.

You may reach us by email at [email protected]. Please include your registered account username and a brief description of your query so we can assist you as efficiently as possible. Our team operates on Bangladesh Standard Time (BST, UTC+6) and aims to respond to all privacy enquiries within 3 business days.